Billing and Refund Policy

The price for each service requested through the Website differs according to the Advisor you want to collaborate with and is displayed on the Website at the presentation of each individual Advisor. To make the payment, you must make a prepayment available to the Company (deposit account created on the Website) in advance, and the amount will be accessed by the Company only when you start a discussion with any Advisor. The amount debited from your deposit account will match the amount of time spent with the Advisor you selected.

Caution! The rate is set per minute of conversation!

You cannot have access to conversations with Advisors if you do not have any available funds in the deposit created for that purpose. For personal data processing policy reasons, we reserve the right to automatically delete accounts that have not been accessed for 12 months, without the consent of Users.

The prices displayed on the Website for each service are final, not subject to other charges, according to the legislation in force.

Payment can be made by any of the following methods: Credit or Debit Card: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS following the payment steps and payment instructions provided when making the payment.

We are not responsible for erroneous payment processing. We are not responsible for errors through the payment system, including, but not limited to, the losses you have incurred using the card payment system.

Processing of payments is performed through the QuickPay processor.

All interactions between you and an Advisor will be billed with the per minute rate set by the Advisor on his/hers profile. You agree to abide by the pricing presented on the Advisors profile while using the One Million Nights Platform and to pay to One Million Nights all fees for services rendered to you by Advisors.

You may make payments by using the credit card or debit card you have on file with One Million Nights.  You expressly authorize payments for all fees for each transaction occurring under your account.  All amounts displayed on the Advisor profile are in US dollars. If you are from USA or a non-EU country you will be charged in USD.  If you are from a EU country than you will be charged in EURO. The USD sum of money will be converted in EURO currency using the exchange rate shown on the Payment Page. You will ensure that all credit card and payment information you provide is accurate, correct, and kept updated at all times, and that you are fully authorized to use such credit card and payment information.  You may be required to verify your account or payment method via phone or email. We have set up some easy options for you to add amounts of money into your One Million Nights account. You can choose from the list presented in the Payment Page and you will receive extra amounts of money as a BONUS directly into your OMN Profile. For the easy fixed amounts of money you can add to your account, please check the table below. You can also see them on the Payment Page provided by the Payment Processor and choose right before the payment.

Amount you will be charged Amount credited to your OMN Account The free Bonus
$ 10.00 $ 10.50 $ 0.50
$ 20.00 $ 21.00 $ 1.00
$ 30.00 $ 31.50 $ 1.50
$ 40.00 $ 42.00 $ 2.00
$ 50.00 $ 52.50 $ 2.50
$ 60.00 $ 63.00 $ 3.00
$ 70.00 $ 73.50 $ 3.50
$ 80.00 $ 84.00 $ 4.00
$ 90.00 $ 94.50 $ 4.50
$ 100.00 $ 105.00 $ 5.00
$ 120.00 $126.00 $ 6.00
$ 140.00 $ 147.00 $ 7.00
$ 160.00 $ 168.00 $ 8.00
$ 180.00 $ 189.00 $ 9.00
$ 200.00 $ 210.00 $ 10.00

 

You will have to deposit the preferred amount of money to your empty account or for your convenience you can add extra amounts to your available balance at any moment, a free feature for active accounts.  Fees will then be deducted from your available balance as incurred, either as services are rendered or promptly after a session with an Advisor ends.  For accounts that haven’t been used, logged or have been abandoned for more than 12 months, the owners will be reached via email, phone or mail. If they don’t respond then their account can be deleted without any further notice. For account balances that have not been added to or used for transactions for more than 12 months, One Million Nights reserves the right to delete the amounts from the profile along with the profile of that person and the money will be kept by One Million Nights with the title of administrative fees.

You will reimburse One Million Nights  (Janca Services SRL) for any expenses incurred by One Million Nights  (Janca Services SRL) to collect fees owed by you.  One Million Nights  (Janca Services SRL) reserves the right to charge interest on any past due amounts of 2% per month or the highest amount permitted by law (if lower).  If a payment method is invalid, and a Member incurs any past due amounts, One Million Nights  (Janca Services SRL)  reserves the right to charge any payment methods associated with the Member’s account for any past due amounts) including any taxes and late fees) until such amounts are paid in full.

If a credit card charge is declined, One Million Nights  (Janca Services SRL)  may attempt to charge any or all other cards you have on file (in one charge or in partial charges if unable to charge the full amount) for the following 60-90 days.

Time charges are based on increments of a minute as measured on One Million Nights’s servers.  Any use of a partial minute is rounded up to a full minute.  One Million Nights’s billing system is not fault-free; therefore, One Million Nights shall not be liable for any problems, miscalculations, or malfunctions in processing payments.  If you believe a mistake has occurred, please send us an email at: support@onemillionnights.com

Money refunding: The Company does not refund the money debited from the Website deposit account for services that have been rendered.

If, due to technical issues or any other reasons, money was deducted from your OMN account for services that were not rendered you can write us an email at: support@onemillionnights.com requesting a refund which we will evaluate on a case by case basis. If we determine that you were charged incorrectly the amount in question will be credited to your balance.

You can only request the return of money that has remained unspent from the deposit account on the Website if you want to close your account on the Website and if you no longer want to use the services on the Website in the future.

The request for the return of money under the above conditions shall be made in writing at the email address:  support@onemillionnights.com, and the money shall be returned to your account within 45 calendar days of the account closing date.

Only amounts above USD 10 will be refunded.

If you do not use the Website for more than 12 months, the Company has the right to delete your account automatically. In this case, if you hold more than USD 10 in the deposit account on the Website, you will be contacted by the Company’s representatives by email, telephone or mail to establish the refund details should you not desire, however, to resume your activity on the Website.

If the Company receives no response for 3 months, the account will be deleted and the money remaining in the deposit account will be lost.